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Tobias Linder

Beigetreten 16. Okt. 2021

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Letzte Aktivität 15. Mai 2023

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Jon Yergatian I guess you are right. But for a helpdesk product only focussing on the browser with the biggest market share is really not a reasonable approach. About 20% of all users are using Safari and all these are stuck in this "klick 5 times before login"-experience. 

My company is managing 100'000 apple devices so I guess about 90% of our users are using Safari to access our helpdesk.

Kommentar anzeigen · Gepostet 20. Apr. 2022 · Tobias Linder

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Hi @...

Thank you for your offer but I really don't need 1-1 chat. What we need is Zendesk delivering on the promise from July 16, 2021 to fully cease using third party cookies as part of the login experience for host mapped accounts.

Honestly @..., you know any product other then Zendesk where a user has to click 5 times before he is allowed to start with the login process??? The Zendesk login process is broken, and it's broken for years, and you guys need now to act swiftly on this. I just checked my activities with zendesk support and actually found the ticket I created on October 15, 2019 about that issue with the title "Users can't login into zendesk with Safari" (ID: 4930495). This is now 2.5 years ago!

Kommentar anzeigen · Gepostet 19. Apr. 2022 · Tobias Linder

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Michael Bierman I had the same issue also again and again in the past. A client wants to log in to zendesk to create a support case. In such a situation the client is already stressed with the issue that he wants to report and gets seriously frustrated if he first has to click 5 times till he finally is allowed to enter his credentials. 
One of the most important features of a helpdesk system should be, that it is easy for users no matter which browser they use to access it, right?

Kommentar anzeigen · Bearbeitet 18. Apr. 2022 · Tobias Linder

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Max McCal You wrote on July 16, 2021 that zendesk intending to fully cease using third party cookies as part of the login experience for host mapped accounts. 9 months have passed so can you please give us an update on the status of that plan. 

Kommentar anzeigen · Bearbeitet 18. Apr. 2022 · Tobias Linder

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Thanks @... for explaining the situation to @...

I'm actually slightly irritated. Caroline listed all the existing issues 3 months ago and now she writes "hostmapped accounts should work fine". Is there suddenly a magic feature that solves the issue and we don't know about it and how to switch it on? Please @..., we would really like to know how to make hostmapped accounts work. Because with us it worked the last time on October 14th, 2019.

Kommentar anzeigen · Gepostet 14. Juli 2021 · Tobias Linder

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@... while it is your right to remove articles that you consider disparaging, I think that Joseph Crivello's goal with his comment was in no way to insult your product managers or staff.

We have been mentioning in this threat again and again that a helpdesk system not being compatible with the #2 most popular browser is not acceptable and nothing is happening. So it's not really surprising that people are getting angry about that fact. We need our Helpdesk to help our customers with their technical problems. So a helpdesk system that contains a bug, which keeps the user from accessing it is useless and in no way worth the $ 21'000.- annual fee I was charged this morning.

Joseph Crivello' actually wrote in his post that this issue exists now for over a year. I checked my activities with zendesk and actually found a ticket I created on October 15, 2019 with the title "Users can't login into zendesk with Safari" (ID: 4930495)!!!


With best regards, Tobias Linder

Kommentar anzeigen · Gepostet 26. Apr. 2021 · Tobias Linder

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Hi @...
Thanks for letting me know that this issue is not forgotten. Let's hope change is happening soon.

Kommentar anzeigen · Gepostet 01. März 2021 · Tobias Linder

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@... @...
Any news on that status of the fix? It' not 16 months since I opened a ticket to report that issue!

Also I see that several people were asking the same question above and don't even get an answer which is kind of upsettting considering that this is a really serious issue that bothers our users every single day.

Kommentar anzeigen · Gepostet 19. Feb. 2021 · Tobias Linder

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