Marcella Gencarelli

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Is there any movement on this? We really need to see which agents have been “available” on phones and for how long, without having to check it every day. Call avoidance is a big issue and we need t...

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• Marcella Gencarelli
• Erstellt 12. Dezember 2022 08:14
• 4 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Using labels on your help center articles

Thanks, Beto, I appreciate you replying. Just one more question to clarify: If a customer searches for "order issue" will an article with a label of "order_issue" come up in their search query? We ...

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• Marcella Gencarelli
• Erstellt 10. September 2021 11:33
• 0 Stimmen