Johan Zetterberg

Another problem was that an optimization/minifier plugin had removed  id="ze-snippet" from the script tag. With the  id="ze-snippet" back on the script tag it now works.

When loading the script tag async we get the following error:

vendors~rollbar.noconflict.umd.min.js:1 Key is missing from snippet
snippet.js?key=xxxx…xxxx:1

Likely the widget can't find the script - probably because the scripts are loaded in different order then they appear in the source code, so the widget code tries to get the key from the wrong script tag.

Can we provide the Zendesk key elsewhere? Like in a global variable ? example

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#chat
#chat-widget
#chat-snippet
#bug
#JavaScript