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Beth Terry

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    Beth Terry hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk Suite Q&A
    3. tickets by requestor

    Hi Lou, I have a good start with what you provided with a few edits so I could sort by ticket count. At this point I have: Metrics: (Count) Tickets  Rows: Requester name From there, I can select So...

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    Beth Terry hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk Suite Q&A
    3. Incoming tickets via text

    It seems that merging may be best so that all of the ticket information can still be affiliated with the user. Is there a downside to merging?

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    Beth Terry hat einen Post erstellt

    tickets by requestor

    Beantwortet
    1. Community
    2. Zendesk Suite Q&A

    reporting question: We are an internal helpdesk and management has requested a listing of top requesters. We would like to look at this primarily by month but also potentially by week as well as ye...

    • Beth Terry
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    Beth Terry hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk Suite Q&A
    3. Incoming tickets via text

    I see that but it says the number is already being used by another user. When I search by phone number instead of user name, I find that as a separate "user" with a separate set of tickets. Is this...

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    Beth Terry hat einen Post erstellt

    Incoming tickets via text

    1. Community
    2. Zendesk Suite Q&A

    We allow users to send tickets via test message. Is there a way to attach the user's cell number to their account so we can more easily identify/validate them? This is for in-house users only. 

    • Beth Terry
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    Beth Terry hat einen Kommentar hinterlassen

    1. Community
    2. Feedback - Ticketing System (Support)
    3. Automatic Refresh in Views

    Yes, please! This would be very helpful. As others have stated, relying on email alerts or manually refreshing the browser are not reliable alternatives to having an auto-refresh feature similar to...