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Amber Barnes

Beigetreten 16. Okt. 2021

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Letzte Aktivität 27. Okt. 2021

Folge ich

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Community-Kommentar Feedback - Ticketing system (Support)

@Jonathan - This is all done through Zapier app integration with Zendesk? Also, Zapier is a monthly cost from what I see. Is that correct?

Kommentar anzeigen · Gepostet 11. Nov. 2019 · Amber Barnes

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Community-Kommentar Feedback - Ticketing system (Support)

+1 for this. We would also like to be able to utilize SLA on internal actions. 

Kommentar anzeigen · Gepostet 19. Sept. 2019 · Amber Barnes

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Community-Kommentar Feedback - Ticketing system (Support)

Adding my +1!

We have a very high volume of tickets, and follow-ups tend to get neglected due to this issue and creates a poor end-user (requester) experience.

 

 

Kommentar anzeigen · Gepostet 25. Juli 2019 · Amber Barnes

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Community-Kommentar Feedback - Ticketing system (Support)

You can add another to the list! Same issue here that our company has deemed a blocker to utilizing Zendesk in full

Kommentar anzeigen · Gepostet 20. März 2019 · Amber Barnes

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Community-Kommentar Feedback - Ticketing system (Support)

Same issue here. We support a myriad of countries and languages between thousands of agents. Many who are not expected to read English. This issue does not promote a sustainable content management situation.

Kommentar anzeigen · Gepostet 26. Sept. 2018 · Amber Barnes

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Community-Kommentar Feedback - Ticketing system (Support)

Also would find this feature to be very useful. We have a few teams that work tickets with sensitive merchant information, which we cannot have any other groups in Zendesk having access to. These teams that work with sensitive information, do however need to be able to see other tickets in the desk. Definitely looking forward to an update. 

 

Kommentar anzeigen · Gepostet 01. Nov. 2017 · Amber Barnes

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