Amber Barnes

1. Community
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

@Jonathan - This is all done through Zapier app integration with Zendesk? Also, Zapier is a monthly cost from what I see. Is that correct?

• Kommentar anzeigen
• Amber Barnes
• Erstellt 11. November 2019 15:10
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. SLA based on internal notes

+1 for this. We would also like to be able to utilize SLA on internal actions. 

• Kommentar anzeigen
• Amber Barnes
• Erstellt 19. September 2019 16:46
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Preserve Group and Assignee for user-generated follow-up tickets

Adding my +1! We have a very high volume of tickets, and follow-ups tend to get neglected due to this issue and creates a poor end-user (requester) experience.    

• Kommentar anzeigen
• Amber Barnes
• Erstellt 25. Juli 2019 20:07
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Prioritize Bounced Email Notification

You can add another to the list! Same issue here that our company has deemed a blocker to utilizing Zendesk in full

• Kommentar anzeigen
• Amber Barnes
• Erstellt 20. März 2019 18:14
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Expand Dynamic Content to Macro Titles

Same issue here. We support a myriad of countries and languages between thousands of agents. Many who are not expected to read English. This issue does not promote a sustainable content management ...

• Kommentar anzeigen
• Amber Barnes
• Erstellt 26. September 2018 17:27
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Restriction on individual tickets or groups

Also would find this feature to be very useful. We have a few teams that work tickets with sensitive merchant information, which we cannot have any other groups in Zendesk having access to. These t...

• Kommentar anzeigen
• Amber Barnes
• Erstellt 1. November 2017 15:30
• 2 Stimmen