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Sebastiaan Wijchers

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Neueste Aktivität von Sebastiaan Wijchers
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    Sebastiaan Wijchers hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk Suite Q&A
    3. API Upload File

    Hello Enzo, How big is the file you're downloading in Zendesk? Is it 1.9MB like the original, or way smaller?You should POST the file, there is a curl example in the documentation:https://developer...

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    Sebastiaan Wijchers hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk Suite Q&A
    3. How to change the from email address?

    Hello Mia, What you'd like to change is called the 'recipient' address. As far as I know you cannot do this with triggers. I've built some (private) custom solutions in the past, but there's a publ...

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    Sebastiaan Wijchers hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk Suite Q&A
    3. Make tables in Ticket

    Hello Tamara, Options are very limited, so colored text or backgrounds will be stripped. Only the basic table structure will remain. With kind regards, SebastiaanSparkly ⭐

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    Sebastiaan Wijchers hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk Suite Q&A
    3. Make tables in Ticket

    Hello Pascal, It's correct you cannot manage the width of columns, it will somewhat auto-adjust to the content of the columns. Zendesk will strip any properties that would set the width of a column...

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    Sebastiaan Wijchers hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk Suite Q&A
    3. Creating tickets

    Hello Elizabeth, All communication to the requester (unlike CCs) is fired by triggers. So you probably have a trigger with the condition "Ticket is Created" and the action "Email user (requester)"....

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    Sebastiaan Wijchers hat einen Post erstellt

    Recover (soft) deleted user

    1. Community
    2. Feedback - Ticketing System (Support)

    When you delete a ticket, you can still recover it (within 30 days) in case you've made a mistake. A deleted user can't be recovered, only permanently deleted. I'd love to see the functionality (bo...

    • Sebastiaan Wijchers
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    Sebastiaan Wijchers hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk Suite Q&A
    3. Promoted article - Adding a Timestamp

    You're welcome, and don't worry! If you want to know more about the date helper and formatting etc, you can have a look at the documentation: https://developer.zendesk.com/apps/docs/help-center-tem...

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    Sebastiaan Wijchers hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk Suite Q&A
    3. Promoted article - Adding a Timestamp

    Hey Stefano, When you go to 'Customize design' and click the 'Edit code' button of your theme. Look for the file: 'home_page.hbs' Starting at line 39 you'll find something like this:   {{#if prom...

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    Sebastiaan Wijchers hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk Suite Q&A
    3. Is there a way to mark a ticket as solved through email

    Jonathan was quicker, but I wanted to suggest the same. You can use a Mail API like text: That will solve the ticket when they add that exact phrase to their reply:

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    Sebastiaan Wijchers hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk Suite Q&A
    3. Make tables in Ticket

    Hello Jeff, That's currently not possible. Once it is, I'll make sure to add it to the app. With kind regards, Sebastiaan