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Sebastiaan Wijchers

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    Sebastiaan Wijchers hat einen Kommentar hinterlassen

    Hello Enzo, How big is the file you're downloading in Zendesk? Is it 1.9MB like the original, or way smaller?You should POST the file, there is a curl example in the documentation:https://developer...

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    Sebastiaan Wijchers hat einen Kommentar hinterlassen

    Hello Mia, What you'd like to change is called the 'recipient' address. As far as I know you cannot do this with triggers. I've built some (private) custom solutions in the past, but there's a publ...

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    Sebastiaan Wijchers hat einen Kommentar hinterlassen

    Hello Tamara, Options are very limited, so colored text or backgrounds will be stripped. Only the basic table structure will remain. With kind regards, SebastiaanSparkly ⭐

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    Sebastiaan Wijchers hat einen Kommentar hinterlassen

    Hello Pascal, It's correct you cannot manage the width of columns, it will somewhat auto-adjust to the content of the columns. Zendesk will strip any properties that would set the width of a column...

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    Sebastiaan Wijchers hat einen Kommentar hinterlassen

    Hello Elizabeth, All communication to the requester (unlike CCs) is fired by triggers. So you probably have a trigger with the condition "Ticket is Created" and the action "Email user (requester)"....

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    Sebastiaan Wijchers hat einen Post erstellt

    Recover (soft) deleted user

    When you delete a ticket, you can still recover it (within 30 days) in case you've made a mistake. A deleted user can't be recovered, only permanently deleted. I'd love to see the functionality (bo...

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    Sebastiaan Wijchers hat einen Kommentar hinterlassen

    You're welcome, and don't worry! If you want to know more about the date helper and formatting etc, you can have a look at the documentation: https://developer.zendesk.com/apps/docs/help-center-tem...

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    Sebastiaan Wijchers hat einen Kommentar hinterlassen

    Hey Stefano, When you go to 'Customize design' and click the 'Edit code' button of your theme. Look for the file: 'home_page.hbs' Starting at line 39 you'll find something like this:   {{#if prom...

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    Sebastiaan Wijchers hat einen Kommentar hinterlassen

    Jonathan was quicker, but I wanted to suggest the same. You can use a Mail API like text: That will solve the ticket when they add that exact phrase to their reply:

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    Sebastiaan Wijchers hat einen Kommentar hinterlassen

    Hello Jeff, That's currently not possible. Once it is, I'll make sure to add it to the app. With kind regards, Sebastiaan