Aleena Khan

1. People
2. ...
3. End users and organizations
4. About the Customers (end users) page

@... Sure - happy to chat. Please feel free to reach out.

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• Aleena Khan
• Erstellt 24. Februar 2022 02:04
• 0 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Trigger conditions and actions reference

Does anyone have any suggestions on how to modify the Take It trigger to not automatically assigned merged tickets to the person who merged the ticket? I was thinking the only path would be by usin...

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• Aleena Khan
• Erstellt 16. Februar 2022 22:28
• 0 Stimmen

1. People
2. ...
3. End users and organizations
4. About the Customers (end users) page

Hi, I don't understand the point of the Customers page. When you have a large list of customers, it seems natural to be able to filter by a list or sort them in a certain way, without having to pay...

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• Aleena Khan
• Erstellt 16. Februar 2022 04:02
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Prioritize Bounced Email Notification

This is surprising that this feature is missing, especially since Zendesk Sell has it. We have a need for this - it is too easy to mistype the email address an agent hears on a call with a customer...

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• Aleena Khan
• Erstellt 13. Januar 2022 04:18
• 1 Stimme

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can I require a ticket field to be set before moving to a status other than solved?

I agree, it is really frustrating to not be able to require it within the platform when you're actually in the ticket. How can agents check hundreds of emails to remind a day?

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• Aleena Khan
• Erstellt 5. Januar 2022 16:20
• 4 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Deactivate field values instead of deleting them

Nicole Saunders I'll upvote this thread. As someone newly implementing Zendesk, I was very surprised not to see this feature available and it made the implementation that much more difficult. We wi...

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• Aleena Khan
• Erstellt 30. Dezember 2021 23:25
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Caller ID on outbound calls

I agree, this seems like table stakes. What is the ETA for this?  In the meantime Chad Reynolds thanks for the pro tip. I'll give it a try.

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• Aleena Khan
• Erstellt 30. Dezember 2021 23:05
• 2 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Customizable Outbound Caller ID

I agree, this is important and it's hard to connect with customers if it's not an option to help them understand who is calling. Is this something Twilio can at least support?  Also, if we can't ma...

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• Aleena Khan
• Erstellt 30. Dezember 2021 23:00
• 0 Stimmen