Jesse Sarkis

Hi all,

We have set up GA4 Google Analytics Tracking for our Help Center. As we use the information to improve our articles, we have changed the titles of many articles, but in the Analytics it seems that the name of the article from when the tracking code was first added to the page is what persists. 

Is there a solution that will display the new article names in Google Analytics while preserving the previously collected data for that same page? Hoping to avoid creating a new article/page and deleting an old article/page every time an article's name is changed in order to get the name in Google Analytics. 

Any insight or ideas are greatly appreciated!

Best, 

Jesse

Our organization would also love to have the ability to add non-agent CCs (non-followers) in macros. This would help us to create new macros and be a great speed boost for some of our most common macros.