Jamie Danjoint
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Jamie Danjoint hat einen Kommentar hinterlassen
I think this can be done in a Tickets > Updates History report by using the Agent Updates metric and filtering by either Time - Ticket Update or Time - Ticket Last Updated...or am I missing somethi...
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Jamie Danjoint hat einen Kommentar hinterlassen
Maybe I'm misunderstanding something, but when I (an Admin) @ someone in an internal note, it adds the other agent as a follower on the ticket and it DOES NOT add them as a cc: on the email. Am I m...
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Jamie Danjoint hat einen Kommentar hinterlassen
And the Details field as well!
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Jamie Danjoint hat einen Kommentar hinterlassen
Can we please add the ability to add a non-default Group because the ability to add a Default Group is pointless if the agent is not a member of this group yet since it's required for them to be a ...
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Jamie Danjoint hat einen Post erstellt
Feature Request: Add editable free text Row Note attribute in reports
Feature Request Summary: In Explore reports add a Row Notes attribute that is editable within the report so a free text note can be added for that row. Description/Use Cases: Similar to when y...
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Jamie Danjoint hat einen Kommentar hinterlassen
Any updates on this one? It's impossible to properly manage custom data and attributes, let alone it' so time consuming trying to understand what you have created since there is no way to organize ...
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Jamie Danjoint hat einen Kommentar hinterlassen
Not sure if this is what you're referring to, but I just submitted this feature request: https://support.zendesk.com/hc/en-us/community/posts/4995773607194-Recalculate-SLA-metric-when-ticket-priori...
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Jamie Danjoint hat einen Post erstellt
Recalculate SLA metric when ticket priority is changed
Feature Request Summary: If a ticket's priority is changed, any SLA metrics associated with that ticket should recalculate, even if the SLA metric has been completed. Description/Use Cases: Of...
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Jamie Danjoint hat einen Kommentar hinterlassen
My understanding is if the SLA metric has been completed, then changing the priority will not go back and recalculate the SLA metric, but someone at ZD can correct me if I’m wrong.
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Jamie Danjoint hat einen Kommentar hinterlassen
Is there a way to see when my data was last refreshed? We have Explore Enterprise. My understanding is it refreshes every hour from the time the last refresh ended. How can we see when that was? Th...