Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Nobuhiro Kobayashi's Avatar

Nobuhiro Kobayashi

Beigetreten 02. Dez. 2021

·

Letzte Aktivität 14. Sept. 2023

Folge ich

0

Follower

0

Gesamtaktivitäten

16

Stimmen

6

Abonnements

7

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Nobuhiro Kobayashi

Nobuhiro Kobayashi hat einen Kommentar hinterlassen

KommentarSecurity and user access in Zendesk Support

Does the audit log exclude Zendesk Explore activities?

Kommentar anzeigen · Gepostet 28. Aug. 2023 · Nobuhiro Kobayashi

0

Follower

0

Stimmen

0

Kommentare


Nobuhiro Kobayashi hat einen Post erstellt

Post Q&A - Tickets and email

I am shooting for the stars here.... 

I would like to know if there is any possibility to extract the email body per ticket in Zendesk or if there is an app that can do that?

Our business type is complex and we have multiple brands (almost 200) and sometimes we get request for specifics (eg. network issue, sim card not working, etc). Technically, this can be resolved by creating tags but as I mentioned we have 200 brands with different categories (technology, apparel, home and office, etc) and creating tags is just out of the question. 

Currently, the team is doing this manually and I would like to make our lives easier if this can be extracted with little manual work on our end. 

Any workaround you can suggest will be highly appreciated!

 

 

 

 

 

 

 

Gepostet 13. Feb. 2022 · Nobuhiro Kobayashi

1

Follower

3

Stimmen

2

Kommentare


Nobuhiro Kobayashi hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Reporting and analytics (Explore)

This has been open for several years. It would really help understanding how frequent the type of macros our members are using for better analytics. 

 

Will there be an update about this soon?

 

Kommentar anzeigen · Gepostet 02. Dez. 2021 · Nobuhiro Kobayashi

0

Follower

2

Stimmen

0

Kommentare