Abbey O'Connor
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Neueste Aktivität von Abbey O'Connor-
Can you only use the layout if you apply it to a Contextual Workspace? I created a new one in my Sandbox, set it as the default, and then refreshed my support instance a few times and it's still no...
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Thanks Alex Zheng. Just to be sure, I see "web form" and "web service" listed as attributes under "Update Channel". Checking both of those will show me just the comments sent within the Zendesk Sup...
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Hi Alex Zheng, thanks for the answer. Is there a way to see just comments sent from within Zendesk if we wanted?
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Are Agent Comments only comments sent by the agent from within Zendesk? Or, if the agent's individual email address is copied on the case, and they reply from our email platform (Outlook), does tha...
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Brett Bowser if we sign up for the EAP and configure our user accounts so that the newest comments are on TOP, will we have to reset that layout when this gets included in a general release? Or wh...
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This is definitely needed! It has been a pain point for our agents since we got Zendesk in (no visibility to end user or light agent's out of office). Would love to see OOO replies add to the case ...
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This is causing confusion and frustration for our CS agents - it's hard to find the true NEWEST comment since it's not fully at the bottom, but rather at the top of the bottom-most comment. Please ...
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Is there a way to schedule delivery of just one tab?