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Samantha Sussman

Beigetreten 26. Okt. 2021

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Letzte Aktivität 25. Juli 2022

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Samantha Sussman hat einen Kommentar hinterlassen

KommentarMigrating to messaging

Hi Miranda-

Yes I have disabled messaging. I am still not seeing the chat dashboard behave as it used to. For example, I don't see anything on the Visitors page, and there is a message at the top that says "Your account is on the Zendesk Agent Workspace. You can see incoming and currently served chats on this page." However the Zendesk Agent Workspace doesn't show site visitors like the Visitors page used to. I used to use this page to manually send messages to certain site visitors, but I can no longer do that.

Kommentar anzeigen · Bearbeitet 27. Okt. 2021 · Samantha Sussman

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Samantha Sussman hat einen Kommentar hinterlassen

KommentarMigrating to messaging

I started playing around with Messaging on my zedesk account, but prefer to go back to using Chat. Even after I disable messaging in the admin center, chat is still not working how it used to before I started testing messaging. How can I get back to using chat?

Kommentar anzeigen · Gepostet 26. Okt. 2021 · Samantha Sussman

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