Gabriela Manarim

1. Zendesk updates
2. Announcements
3. Announcing new agent permissions to manage other team members

I´d like to receive updates about if will to extend to OOO app managing.

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• Gabriela Manarim
• Erstellt 28. August 2023 13:16
• 1 Stimme

1. People
2. ...
3. Team members and groups
4. Creating custom unified agent statuses

I would like to know when it will be possible to use Agent Status without Omnichannel Routing.Currently the omnichannel does not attend my operation, but I see a good opportunity with Agent Status

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• Gabriela Manarim
• Erstellt 23. August 2023 14:35
• 0 Stimmen

1. Community
2. Feedback - Platform: Apps & Integrations
3. Slack Integration - Post ticket updates to thread

I also agree that this functionality can add the comment in the created thread, it would make it too easy.

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• Gabriela Manarim
• Erstellt 16. August 2023 17:12
• 0 Stimmen

1. Agent guide
2. Ticket automation and collaboration
3. Using suggested macros

Thank you for update Jake!How WA and Messenger wasn´t mentioned , it doesn´t work.My doubt was if this channels was in those mentioned how Web Widget or also API, but I no think so.

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• Gabriela Manarim
• Erstellt 15. August 2023 15:46
• 0 Stimmen

1. Agent guide
2. Ticket automation and collaboration
3. Using suggested macros

Hello, The macro suggestion works in all channels?Because I´ve tried in Whatsapp and Messenger and didn´t work.

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• Gabriela Manarim
• Erstellt 15. August 2023 15:02
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. New Feature Request:Link to multiple JIRA instances

I have 2 instances on Zendesk and one of them is already integrated on our jira account, however, we'd like to connect the new instance with the same jira account we have.+1

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• Gabriela Manarim
• Erstellt 26. Juli 2023 21:39
• 0 Stimmen