Oscar Valecillos

Hi, is this valid for Sunshine Conversation as well? If I send the external_id on the SunCo JWT the user is not recognized on Zendesk

Hi, I'm having troubles to retrieve all users with a valid phone number. I'm using the following query:

phone:* -phone:none role:end-user

But comparing with the UI, I can see that a lot of information is missing, any ideas what is the best approach to do this?

Hi, did you find a solution? Jysk IT en del af Sagro I/S

Hello.

Is there a way to search by wildcards? Like all users with a valid phone number, I tried using "*" in the phone field, but it didn't help.

Hi

Does the view automatically refresh to show the Next SLA Breach updates? If so, how often it is?

Thank you.