Dan Kondzela
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Dan Kondzela hat einen Post erstellt
Feedback: Designating event with a tag
Hello! I'm very excited about this feature, but noticed in testing that there are no unique attributes assigned to a ticket when the status changes due to the inactivity timer. If there were a fun...
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Dan Kondzela hat einen Kommentar hinterlassen
Hey Nadav Golan -I assume this is no longer an issue for you but in case someone else ends up here via google like I did - Pretty sure you are referring to a backlog dataset use case. The backlog d...
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Dan Kondzela hat einen Post erstellt
View Agent Experience from within Edit View screen
Feature Request Summary: You ought to be able to click a button when editing view to 'Open' the view. You can click a drop down when you're in the agent experience to 'edit' the view but not vice...
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Dan Kondzela hat einen Post erstellt
Macro Editing Wishlist
Recently I've been tasked with reorganizing the macros in our system and have been forced to reckon with a lot of inconveniences in how Zendesk allows a user to interact with their macros. For cont...