Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen
Brian Haine
Beigetreten 02. Dez. 2021
·
Letzte Aktivität 29. Dez. 2021
Folge ich
0
Follower
0
Gesamtaktivitäten
6
Stimmen
0
Abonnements
3
AKTIVITÄTSÜBERSICHT
BADGES
BEITRÄGE
POSTS
COMMUNITY-KOMMENTARE
BEITRAGSKOMMENTARE
AKTIVITÄTSÜBERSICHT
Neueste Aktivität von Brian Haine
Brian Haine hat einen Kommentar hinterlassen
As a new ZD customer, so far the SLA feature is very useful.
we have found a few things that we would like to modify.
1st is an SLA option that doesn't get paused. it is all too easy for an agent to set a ticket to pending to pause the timers.
we have SLAs of 5 & 15 mins but the SLA breach doesn't go that granular so sometimes we don't see a breach until an hour later.
we would like to generate emails based on the upcoming SLA breaches.
Kommentar anzeigen · Gepostet 29. Dez. 2021 · Brian Haine
0
Follower
0
Stimmen
0
Kommentare
Brian Haine hat einen Post erstellt
Our agents & customers want to see our logo as part of the agent signature.
Currently, it only works as an Image URL link which gets blocked by most companies in outlook. (which looks terrible)
this seems to be a simple requirement for email communications & hurts user adoption for a new ZD customer!
Gepostet 29. Dez. 2021 · Brian Haine
2
Follower
3
Stimmen
0
Kommentare
Brian Haine hat einen Kommentar hinterlassen
Role & groups would be huge
Kommentar anzeigen · Gepostet 02. Dez. 2021 · Brian Haine
0
Follower
0
Stimmen
0
Kommentare