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Jacqui T

Beigetreten 10. Feb. 2022

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Letzte Aktivität 12. Apr. 2024

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Community-Kommentar Feedback - Reporting and analytics (Explore)

Businesses: Hi, we're a business, using your software designed for businesses, and we'd like to do some reporting based on business days only

Zendesk: Hmm, I dunno, sounds like a bit of a unique requirement to me

Kommentar anzeigen · Gepostet 12. Apr. 2024 · Jacqui T

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Community-Kommentar Feedback - Ticketing system (Support)

This has been marked as 'Completed' but has not actually been completed? The only solution offered is if the ticket raised is in a private group, which is only a solution for a limited number of scenarios, and not what this community post is asking about.

Kommentar anzeigen · Gepostet 15. Jan. 2024 · Jacqui T

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KommentarBusiness rules

Is there a way to access the ID's behind lookup values in placeholders?

To expand - if I have a custom field which is a lookup type for organisation, the placeholder {{ticket.requester.custom_fields.}} gives me the name of the organisation selected. Is there a way for me to access the ID in a placeholder instead?

Kommentar anzeigen · Gepostet 29. Aug. 2023 · Jacqui T

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KommentarWriting formulas

Eugene Orman

The DATE() function no longer works on text values. In fact the formula validator specifically says it requires numbers as input (though will accept the year as text), see screenshot below (using the example from this document).

While it allows me to pass a text formatted timestamp, I cannot then use the value given as a date in other date functions, such as date_format(), whereas previously it formatted these as expected.

Kommentar anzeigen · Gepostet 27. Juli 2023 · Jacqui T

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KommentarWriting formulas

The DATE functions no longer work as described in this documentation.

For example - the documentation gives the example of using the DATE() function as 'DATE("1995","06","09","13","15","00")' however this now gives an error. It does work if the date parts are provided as number, but as there is no function supplied to convert numbers stored as strings into numbers stored as numbers we can't make use of this.

This behaviour is one of multiple recent changes to how the date functions work and has broken reports for us. It is not described on the previously published article warning of upcoming changes to Explore.

While the example I gave is picked up by the internal validator, none of the other problems now affecting date functions I've encountered have been - validator says it's find, but the report says it's broken with no advice on what the issue is.

Kommentar anzeigen · Gepostet 26. Juli 2023 · Jacqui T

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KommentarTicket customization

Hi Ashwin Raju

You previously said you should have some updates in H1 2023 regarding end user access to lookup fields - are these available yet?

Kommentar anzeigen · Gepostet 28. Juni 2023 · Jacqui T

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KommentarPublishing and sharing dashboards

Hi Ilaria,

I don't have access to the dashboard now as it was a client's one, but I think it was a mistake I'd made where I hadn't selected the right time filter.

Frustrating that I can't remember exactly, I mainly remember the 'face palm' feeling when I spotted the rookie error!

Kommentar anzeigen · Gepostet 08. Juni 2023 · Jacqui T

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KommentarPublishing and sharing dashboards

Hi Justin,

I can't remember what the issue was now, but I think we did solve it.

Kommentar anzeigen · Gepostet 18. Apr. 2023 · Jacqui T

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Community-Kommentar Q&A - Apps and integrations

As an update in case anyone else is experiencing the same problem - this is by design and there is no workaround on the Zendesk side. Webhooks sent from Zendesk apparently never follow redirects as a security measure, so endpoints must be configured to not require them.

Kommentar anzeigen · Gepostet 27. März 2023 · Jacqui T

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KommentarPublishing and sharing dashboards

When sharing a dashboard the time filters don't seem to work - data filters update as expected, but changing anything on the time filter doesn't update the reports. Is there any way to enable time filters to work on a shared dashboard?

Kommentar anzeigen · Gepostet 10. Feb. 2023 · Jacqui T

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