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Chris Haussler

Beigetreten 27. Dez. 2021

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Letzte Aktivität 11. Apr. 2022

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Post Feedback - Ticketing system (Support)

Currently, if an agent submits a form on behalf of an end-user, the form does not ensure required fields are filled-out. This allows essential questions to go un-answered, requires manual follow-up to get the information, and has me 're-training' agents.

The response I received from Zendesk Help, "Agents must complete all required fields prior to ticket closure" is unhelpful and does not get the job done.

Fields that are required for form submission are essential to getting the request completed efficiently. If a field is marked 'required' for ticket submission, make all roles fill it out. 

Gepostet 11. Apr. 2022 · Chris Haussler

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KommentarGetting started with Zendesk Suite

The link in the Business Schedules section:

What timezone applies to my business hours?

...throws a 404 page not found.

Kommentar anzeigen · Gepostet 28. Jan. 2022 · Chris Haussler

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KommentarManaging your email

This article is missing a key piece of information. When the G Suite admin is setting up forwarding, what destination address should be provided?  Is it the default Zendesk Support address in admin->Channels->Talk and email->Email?

Update: Nevermind, the answer is here.

Kommentar anzeigen · Bearbeitet 27. Dez. 2021 · Chris Haussler

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