Joel Watson
-
Gesamtaktivitäten19
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von0 Benutzer
-
Stimmen3
-
Abonnements6
Aktivitätsübersicht
Neueste Aktivität von Joel Watson-
Joel Watson hat einen Kommentar hinterlassen
By the way, this is a feature request, not a "please tell me how" because what I'd like to do isn't possible currently without creating a custom ZD app as far as I can tell. Not sure why this was m...
-
Joel Watson hat einen Kommentar hinterlassen
Hi Amie! I guess you missed this part of my post: Sure, it would be possible to do something similar using tags macros, and automations, but I'd much rather just have a way to do this via the Subm...
-
Joel Watson hat einen Post erstellt
Ability to Snooze tickets
Hi there! I would really love it if there were the built-in capability to "Snooze" a ticket. By that, I essentially mean the ability to update a ticket to "On-hold" status and have it automatically...
-
Joel Watson hat einen Kommentar hinterlassen
@... That's right. My initial post was also about that – having every update posted as a new post to the channel (even if you're also threading them) is too spammy. We just want one post for each t...
-
Joel Watson hat einen Post erstellt
Native Read Receipts
Hi all! I'd love to have read receipts built into Zendesk without the need for third party applications or extensions. This seems like a pretty core usability feature that should be built into the ...
-
Joel Watson hat einen Kommentar hinterlassen
How is there STILL not a trigger for this? It's been nearly 6 years since this basic functionality was requested.
-
Joel Watson hat einen Post erstellt
Response time heatmaps in ticket views
Hi there! I would really love to see a feature that, when enabled, adjust the background color for the row of a ticket in list views where this is enabled to indicate how long the ticket has been w...
-
Joel Watson hat einen Post erstellt
Slack Integration - Send DMs to users mentioned in internal notes
I would like to have our agents get a DM in Slack whenever they're mentioned in an internal note on a ticket. I was looking into setting this up manually via trigger, but the mention itself in all ...
-
Joel Watson hat einen Kommentar hinterlassen
Hey @..., To better understand this, is your expectation that every subsequent update for a ticket is attached to a thread from the original or first post? Yes, that's right. You would be able to...
-
Joel Watson hat einen Post erstellt
Slack Integration - Post ticket updates to thread
Hi all! We have a channel in Slack where we have the Slack integration posting for new tickets. We would also like to ticket updates/comments posted in that channel too, but the current implementat...