Joel Watson
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Neueste Aktivität von Joel Watson-
Ability to Snooze tickets
Hi there! I would really love it if there were the built-in capability to "Snooze" a ticket. By that, I essentially mean the ability to update a ticket to "On-hold" status and have it automatically...
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Native Read Receipts
Hi all! I'd love to have read receipts built into Zendesk without the need for third party applications or extensions. This seems like a pretty core usability feature that should be built into the ...
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Response time heatmaps in ticket views
Hi there! I would really love to see a feature that, when enabled, adjust the background color for the row of a ticket in list views where this is enabled to indicate how long the ticket has been w...
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Slack Integration - Send DMs to users mentioned in internal notes
I would like to have our agents get a DM in Slack whenever they're mentioned in an internal note on a ticket. I was looking into setting this up manually via trigger, but the mention itself in all ...
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Slack Integration - Post ticket updates to thread
Hi all! We have a channel in Slack where we have the Slack integration posting for new tickets. We would also like to ticket updates/comments posted in that channel too, but the current implementat...