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Katya Stefanova

Beigetreten 12. Nov. 2021

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Letzte Aktivität 26. Mai 2022

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Community-Kommentar Feedback - Ticketing system (Support)

I'm also inquiring if you can choose which comment to be at the top ? Can we customise 

Kommentar anzeigen · Gepostet 26. Mai 2022 · Katya Stefanova

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Community-Kommentar Feedback - Help Center (Guide)

Any update on this one ?

Can I upload articles from Excel file - have got 100 to transfer ?

Kommentar anzeigen · Gepostet 07. Dez. 2021 · Katya Stefanova

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KommentarAI agent basics

trying to activate Answer bot so will start testing on Sandbox.

However none of the articles already created Zendensk are not transferred on Sandbox ?

Does this mean that I have to manually  create every article in Sandbox as well so I can start the testing ? Or is there a way that I can download these from the active Zendesk and then upload on Sandbox ? 

Kommentar anzeigen · Gepostet 03. Dez. 2021 · Katya Stefanova

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KommentarTicket basics

I've got Rich content in email showing as enabled but we don't get the option for

Changing text color

Kommentar anzeigen · Gepostet 02. Dez. 2021 · Katya Stefanova

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KommentarUsing AI agents for email and web form

Can you test it in Sandbox ?

We are working with different brands and I have labelled the articles accordingly, but yet I don't to activate the bot and have customers from X brand to be able read the articles related to Y brand etc ? 

Kommentar anzeigen · Gepostet 02. Dez. 2021 · Katya Stefanova

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KommentarBusiness rules

There is a banner being sent on our emails that are being automatically sent to new requesters, the person who added that originally have left and I'm trying to figure our how to get rid of this banner as it's no longer needed. 

When I go to triggers it only shows me the text on the emails that I can edit but it doesn't show me the banner ?

Is there other menu that I have to go to and edit ?

Kommentar anzeigen · Gepostet 12. Nov. 2021 · Katya Stefanova

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