Sergio Bellon Alcarazo

Hi Prakruti Hindia ,

Our primary identifier is not the email, it's our internal ID. We have tried to pass it on the external id and it doesn't work either. Any other work around?

Thank you,

Sergio

HI Prakruti Hindia,

Is there any news on this bug? is your team working on it? there are already 82 comments of people blocked and we haven't heard from you in a while. It's been almost a year since we identified this issue.

Can we organize a meeting with our developers to help? please give us any deadlines, we choose Zendesk to use the Guides for only logged-in users and we still can't use it.

Thank you,

Sergio