Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Danielle's Avatar

Danielle

Beigetreten 10. Aug. 2023

·

Letzte Aktivität 16. Dez. 2024

Folge ich

0

Follower

0

Gesamtaktivitäten

69

Stimmen

14

Abonnements

36

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Danielle

Danielle hat einen Kommentar hinterlassen

KommentarTicket automation and collaboration

I've created a macro to action the following: leave an internal note, remove a single tag, and also change the priority to normal. The macro is not working to change the ticket priority from urgent to normal. I've checked the events to confirm this. Any suggestions? Thank you

Kommentar anzeigen · Gepostet 14. Aug. 2024 · Danielle

0

Follower

0

Stimmen

0

Kommentare


Danielle hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Chat and Messaging (Chat)

+1 We need this ability to ban users in messaging that are being abusive. Thank you! 

Kommentar anzeigen · Gepostet 06. Aug. 2024 · Danielle

0

Follower

0

Stimmen

0

Kommentare


Danielle hat einen Kommentar hinterlassen

KommentarRouting

Barry Neary It seems as if tickets that are reassigned, thus re-entering a custom routing queue, are being routed before the oldest tickets in that same custom queue. Is this expected, or should I open a support ticket for help? 

Kommentar anzeigen · Gepostet 06. Aug. 2024 · Danielle

0

Follower

0

Stimmen

0

Kommentare


Danielle hat einen Kommentar hinterlassen

KommentarRouting

If we have the backend re-routing un-assigned tickets back to the omnichannel routing queue logic enabled, how does that impact when/how that ticket is routed the second time? Does it up the priority or something similar?

Secondly, which has the higher priority: the initial queue eligibility or the subsequent queue eligibility? 

Kommentar anzeigen · Gepostet 31. Juli 2024 · Danielle

0

Follower

0

Stimmen

0

Kommentare


Danielle hat einen Kommentar hinterlassen

KommentarMetrics, attributes, and filters

Hi! Could this be defined more clearly please ‘because the agent is not available at the moment?’ 

What defines unavailable? They are in a status that is offline for messaging? Thank you

Kommentar anzeigen · Gepostet 26. Juli 2024 · Danielle

0

Follower

0

Stimmen

0

Kommentare


Danielle hat einen Kommentar hinterlassen

KommentarAccounts and billing

Plus 1 on interest in scheduling a webinar session . I don't see any availability currently.

Kommentar anzeigen · Gepostet 21. Mai 2024 · Danielle

0

Follower

0

Stimmen

0

Kommentare


Danielle hat einen Kommentar hinterlassen

KommentarRouting

Hi Barry Neary I'm also curious about being able to enable this ourselves. Currently I'm testing Omnichannel routing and Messaging in our Sandbox. Is this something we'll be able to enable ourselves in Admin Center? Could you help me to enable it in our Sandbox instance? Thanks!

Kommentar anzeigen · Gepostet 10. Mai 2024 · Danielle

0

Follower

0

Stimmen

0

Kommentare


Danielle hat einen Kommentar hinterlassen

KommentarCustomer management and profiles

“Suspended users can still chat, but no ticket is created.”  What does the suspended email user experience if they can still chat but a ticket isn't created? What is the agent experience in Agent Workspace - is the chat conversation visible in suspended tickets? Thank you! 

Kommentar anzeigen · Gepostet 07. Mai 2024 · Danielle

0

Follower

0

Stimmen

0

Kommentare


Danielle hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Chat and Messaging (Chat)

Thank you! 

Kommentar anzeigen · Gepostet 01. Mai 2024 · Danielle

0

Follower

0

Stimmen

0

Kommentare


Danielle hat einen Kommentar hinterlassen

KommentarRouting

Hi Barry Neary , I'm also curious about updates on the ability for SMS tickets to be assigned via Omnichannel routing. Is there an expected date for this? Thank you

Kommentar anzeigen · Gepostet 26. Apr. 2024 · Danielle

0

Follower

0

Stimmen

0

Kommentare