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Olivier Tassinari

Beigetreten 29. Dez. 2021

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Letzte Aktivität 13. Feb. 2025

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Community-Kommentar Feedback - Developer Platform

Kommentar anzeigen · Bearbeitet 01. Jan. 2025 · Olivier Tassinari

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KommentarTicket management

Could we show the email address the deleted ticket is coming from? The API doesn't return them either: https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#list-deleted-tickets.

Kommentar anzeigen · Bearbeitet 07. Juni 2024 · Olivier Tassinari

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Community-Kommentar Feedback - Ticketing system (Support)

I have the same problem. When I add a link from one Zendesk page to another (using the native Zendesk support cross-page link feature), Zendesk uses (in the final HTML output) a link in this format `https://[domain]/hc/en-us/articles/[id]` but then does a 301 redirection to a `https://[domain]/hc/en-us/articles/[id]-[slug]` once a user decides to visit the link, adding ~200ms of latency to the page load (two .html page load).

I'm sorry, but this is #amateur-hour. Can we fix this? I would expect Zendesk to correct link pages within its own domain. Thanks

Kommentar anzeigen · Bearbeitet 05. Mai 2024 · Olivier Tassinari

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Community-Kommentar Q&A - Tickets and email

I have experienced the same issue, conversations don't collapse in Gmail.

Kommentar anzeigen · Gepostet 22. Nov. 2023 · Olivier Tassinari

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Community-Kommentar Feedback - Ticketing system (Support)

Kommentar anzeigen · Gepostet 29. Jan. 2023 · Olivier Tassinari

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KommentarAdditional ticket channels

How can we disable the tabs entirely?

It would be much better for me to use Chrome's tabs for the same purpose (the tabs are better implemented by Chrome than by Zendesk).

Kommentar anzeigen · Gepostet 24. Sept. 2022 · Olivier Tassinari

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KommentarFormatting and customizing your email

> The default formatting for Zendesk Support emails is nice if you're setup as a ticketing system.

I think that it would be great to explain why it's nice. I would like to understand the tradeoff taken. In practice, I can't wrap my head around why Zendesk has the current default email template, or why the UX is superior.

 

 

Kommentar anzeigen · Bearbeitet 17. Apr. 2022 · Olivier Tassinari

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