Nikki
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Nikki hat einen Kommentar hinterlassen
Charles Perkins - I don't know anything about the Outlook plugin, but regarding the system field "Type" I know that it can be hidden from a form. The ticket field itself is system-generated and can...
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Nikki hat einen Post erstellt
Proactive Chat - send message when offline
BeantwortetFeature Request Summary: Zendesk Chat should let you create a Proactive Chat trigger that will send a message to the visitor, even if all agents are offline. (Currently, the trigger will let you ...
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Nikki hat einen Post erstellt
Chat widget only appears after hover-over
For myself and most people I've spoken with, the chat widget appears immediately or within a few seconds of loading our webpage. However, one of my coworkers reports that she has to hover over the ...
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In order to do tech troubleshooting, I'd like to be able to see which browser & OS the user was on when they submitted their ticket. In events, it shows a browser type & version, but why does it sh...
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Nikki hat einen Kommentar hinterlassen
For me, and several others I've checked with, our help bubble/widget appears instantly or within a few seconds. But for one of my coworkers, it doesn't appear until she hovers over the corner. She ...
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Nikki hat einen Kommentar hinterlassen
For Visitor Page URL contains does this consider every single part of the URL? Or only the base part? Example: https://qademo.timestudy.co/Admin/AccessRights.aspx?id=45#step=5 Can I trigger a proac...
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For Goal URLs using "equals" can we use a wildcard character? And/or will it still count url matches if there's a parameter at the end of the URL? example: www.blahblah.timestudy.co/Admin/trackedpa...
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It looks like the theme I have selected ("Role Theme") doesn't have a button for edit code. When I try to Customize other themes, I do see the "edit code" button. Could you confirm that it's just a...
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Thanks for the advice. I'll look into Messaging, especially once proactive messaging is available.
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Nikki hat einen Kommentar hinterlassen
Thanks for the ideas. At first glance, authenticated visitors might be the best solution, but we're not likely to move that direction right now. I was looking for a solution that I could handle mys...