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Ashley

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    Ashley hat einen Post erstellt

    sidebar conversation

    1. Community
    2. Zendesk Suite Q&A

    if an agent creates a sidebar conversation, when the internal note saves on the ticket, does this class as an activity so if I report on how many internal comments agent X has made will this show e...

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    Ashley hat einen Kommentar hinterlassen

    1. Support
    2. ...
    3. Ticket customization
    4. Activating custom ticket statuses

    is it possible to make the status move to draw more attention to it, for example I want ticket stus NEW to shake or bounce 

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    Ashley hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk Suite Q&A
    3. new tickets to stand out more

    hello, we have agent worksapce ONis there away I can make my NEW ticket status stand out more, like it shakes or bounces or something?

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    Ashley hat einen Kommentar hinterlassen

    1. Community
    2. Zendesk Suite Q&A
    3. advise on AI and ML

    Mark Leci thanks for the advise here its much appreciated!! we have installed one bit of Tech called CSAT.AI an app available in the market place, this is doing very well for us in the first week o...

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    Ashley hat einen Post erstellt

    advise on AI and ML

    1. Community
    2. Zendesk Suite Q&A

    Hi every one Our company is exploring and wanting to implement AI and ML (artificial intelligence and machine learning) to better our customer experience and automate processes Does anyone have hin...

    • Ashley
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    • 4 Kommentare
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    Ashley hat einen Post erstellt

    looking to make a report tickets re assigned to another agent in the same group

    1. Community
    2. Zendesk Suite Q&A

    I need to make a report based on the below can anyone help,when a ticket is handled by an agent but then re-assigned to another agent in the same group, the report needs to show each agent and how ...

    • Ashley
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    • 3 Follower
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    Ashley hat einen Post erstellt

    3 month rolling

    1. Community
    2. Zendesk Suite Q&A

    hello,  I need to make a dashboard to include rolling reportsI need the below based on tickets solved per assignee  day by day rolling week by weekmonth by monthquarter by quarter 

    • Ashley
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    Ashley hat einen Post erstellt

    new tickets to stand out more

    1. Community
    2. Zendesk Suite Q&A

    looking for a way to make my new tickets stand out more, I've seen on the new agent work space new tickets bounce to attract more attention, does anyone know a way I can do this not using workspace...

    • Ashley
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