Sari Siekkinen

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Event this is so frustrating to roll down to found out the latest comment. Zendesk, please let us choose whether new comments are on the bottom or first.

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• Sari Siekkinen
• Erstellt 14. Dezember 2022 14:34
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Greg, thanks for the answer. I'll fear the day we will receive the message !!

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• Sari Siekkinen
• Erstellt 20. Juli 2022 07:52
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Greg, what are you meaning you are forced by Zendesk to switch to Agent Workspace 😲Is this happening to all of us  .... no, no, no. !!!!As the sorting is wrong on Agent Workspace (and in Help Cente...

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• Sari Siekkinen
• Erstellt 20. Juli 2022 07:45
• 2 Stimmen

1. Email
2. ...
3. How to solve issues with the email channel
4. Why do my agents receive an email for each new ticket?

Hi, How could I exclude one agent from this trigger 'Notify all agents of received request'? I did found that there are options to have notifications sent to one agent but that is not a option. Als...

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• Sari Siekkinen
• Erstellt 10. Juni 2022 07:40
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Our reason as well not to use Agent workspaces is the WRONG order of comments on tickets.ALSO, our customers are complaining about it's wrong order of comments in their requests views in HelpCenter...

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• Sari Siekkinen
• Bearbeitet 24. Mai 2022 06:05
• 4 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Our customer complain that when seeing their tickets on Help Center /your requests it is difficult to stroll down to add comments; as it is in here as well. It is annoying to find the newest in the...

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• Sari Siekkinen
• Erstellt 17. Februar 2022 08:45
• 6 Stimmen