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Rochelle Noel

Beigetreten 03. Sept. 2024

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Letzte Aktivität 13. Sept. 2024

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KommentarTicket automation and collaboration

Thank you, Derek Nuzum!

Kommentar anzeigen · Gepostet 13. Sept. 2024 · Rochelle Noel

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KommentarTicket automation and collaboration

Same issue as reported above.  Can't see all the macros, so they aren't alphabetizing properly.

Kommentar anzeigen · Gepostet 03. Sept. 2024 · Rochelle Noel

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Post Feedback - Admin Center

I was excited to see the addition of font colors and backgrounds when updates were made to the Macros section.  However, I think the wrong palette of colors was assigned to “font background color.”

 

When you're creating a new ticket in Zendesk, these are the color palettes available for background color and text color:

 

 

I use lighter pastel colors when highlighting text.

 

In the Macros section, the color palettes are different.  The text color palette looks correct, but the background color palette is missing the pastel colors for highlighting:

 

 

It would be fantastic if the same background color palette used for creating tickets was also available for creating macros.  As it stands, I have to manually highlight text when I'm creating new tickets, because there aren't any lighter colors available in the background color palette in Macros.

Gepostet 03. Sept. 2024 · Rochelle Noel

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Community-Kommentar Feedback - Admin Center

Running into this issue as well.

Kommentar anzeigen · Gepostet 03. Sept. 2024 · Rochelle Noel

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