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Ryan Christian

Beigetreten 21. Feb. 2023

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Letzte Aktivität 07. Apr. 2023

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KommentarManaging Talk

Apologies for the long delay,

So we can continue to record calls after the customer has been transferred to an external party, but the recording will not continue when transferred internally? This seems incredibly backwards, so I can't believe I'm understanding that correctly.

To be clear, if a customer calls and gets agent A, and agent A transfers to agent B, we want the full conversation of A & B saved.

Kommentar anzeigen · Gepostet 07. Apr. 2023 · Ryan Christian

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KommentarManaging Talk

Hello, the following line (under "What is not recorded") is a bit unclear to me:

> Any consultation, usually before transferring a call to another party (warm transfers)

Does this mean that if a call is transferred, we lose that portion of a recording? We'd very much like to keep the entire recording, as it can contain important context.

Kommentar anzeigen · Gepostet 21. Feb. 2023 · Ryan Christian

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