Mike Davoust

Hello!  I agree with the original poster... and his comments:  

On your home dashboard, left column, agent is able to view updates to their tickets. Which is nice. 

But it becomes essentially pointless if the updates don't disappear after you have viewed that particular update. 

The impact on my business is minimal of course, but it certainly is a waste of a good feature that many users would otherwise take advantage of. 

My team and I agree.. would love to have method to mark and clear Notifications on the Dashboard.Thanks!