Lucas van Dijk

1. Community
2. Zendesk Suite Q&A
3. Replies from certain inbound email get stuck in "suspended tickets"

Hello Brett, we have tried removing and adding the support-adres.We haven't found the option to completely remove the support adres.. BUT zendesk did allow us to create the exact same one as that i...

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• Lucas van Dijk
• Erstellt 15. Juni 2022 09:45
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Replies from certain inbound email get stuck in "suspended tickets"

Hello Brett Bowser, We only have 4 people able to adjust any of those settings. Neither of them adjusted anything for at least the last 6 months. I can confirm that our email provider side hasn't b...

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• Lucas van Dijk
• Erstellt 14. Juni 2022 14:39
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Replies from certain inbound email get stuck in "suspended tickets"

Hello Brett, It says: "Received from support adress" and it's also shown that both the sender and receiver are the same e-mail adress. But we haven't adjusted any settings recently, we're baffled. ...

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• Lucas van Dijk
• Bearbeitet 10. Juni 2022 07:19
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Replies from certain inbound email get stuck in "suspended tickets"

Hello, My team and i have a similar problem: All tickets received and send within our teams and collegues are automaticaly suspended. It started since today and we've not experienced this before. W...

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• Lucas van Dijk
• Erstellt 9. Juni 2022 10:00
• 0 Stimmen