Myron

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Holiday Hours Scheduling is not applying properly to Zendesk Messaging

How do I apply a schedule to Zendesk Messaging? Is there a slider like for ZD Talk where you can designate days and hours?  

• Kommentar anzeigen
• Myron
• Erstellt 8. Juni 2023 19:40
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing new filtering features in Explore

Thank you for the enhanced views. How do I add Messaging or vice versa, Chat with Messaging, Talk, and Support?

• Kommentar anzeigen
• Myron
• Erstellt 8. Juni 2023 17:37
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

You have my upvote on Availability, an essential metric in a contact center.

• Kommentar anzeigen
• Myron
• Erstellt 4. November 2022 16:18
• 2 Stimmen

1. Explore
2. ...
3. Building reports
4. Metrics and attributes for Zendesk Talk

Did I miss it? I need a reference to agent availability, and actual time in queue, e.g., available for calls in addition to time handling a call. It includes a log of time in, online, and offline. ...

• Kommentar anzeigen
• Myron
• Erstellt 3. November 2022 17:56
• 0 Stimmen

1. Talk
2. ...
3. How to report on Talk and Text
4. When is the Average wait time message triggered in Talk?

Ditto on wanting to see an Average Wait Time for business hours, or to the Talk Schedule, re: Objects & Rules, Schedules. Does anyone know a way?

• Kommentar anzeigen
• Myron
• Erstellt 23. August 2022 21:17
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Yes, I use agent availability in conjunction with various call counts, number handled, transferred, declined, outbound; average talk time, after call work, handle time. They are factored into perfo...

• Kommentar anzeigen
• Myron
• Erstellt 27. April 2022 22:38
• 1 Stimme

1. Agent guide
2. Ticket basics
3. Switching among Zendesk products

When responding to a Support ticket, how do I respond to a Talk call without losing the email that is in progress?

• Kommentar anzeigen
• Myron
• Erstellt 27. April 2022 15:46
• 3 Stimmen

1. Agent guide
2. Ticket basics
3. Redacting ticket content

With ticket redaction, how do you redact the recorded call?  

• Kommentar anzeigen
• Myron
• Erstellt 25. April 2022 22:45
• 0 Stimmen

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Automatically redacting credit card numbers from tickets

What about redacting credit card numbers from the recordings? Is there a way to automate redaction in a conversation?

• Kommentar anzeigen
• Myron
• Erstellt 25. April 2022 22:42
• 1 Stimme