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Aoife O'Neill

Beigetreten 22. Juni 2022

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Letzte Aktivität 05. Dez. 2024

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KommentarMultiple language support

Hello, 

Does nesting DC placeholders in macros impact translation?

e.g. if I have a macro that includes a DC placeholder + some original text, and that macro requires translation, does the fact that there's already DC in there impact the translation? 

Thank you, 

Aoife

Kommentar anzeigen · Gepostet 14. Feb. 2024 · Aoife O'Neill

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KommentarHow to manage the help center

Hello, is it possible to restrict on a more granular level, i.e. by team? 

Kommentar anzeigen · Gepostet 07. Nov. 2023 · Aoife O'Neill

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KommentarWorking with articles in the knowledge base

Adding a content block seems to hamper my ability to then edit source code. Is this expected behaviour? I can no longer access source code for the whole article. I have to click above the content block to access that piece of code, then below the block to access that piece of code. Is it possible to retain a view of the entire article, including the content block, in the source code editor? 

Kommentar anzeigen · Bearbeitet 19. Apr. 2023 · Aoife O'Neill

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KommentarTicket automation and collaboration

What does the optional description field do? Can agents see it when they preview macros in tickets?

Kommentar anzeigen · Gepostet 13. Apr. 2023 · Aoife O'Neill

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KommentarTicket basics

We use dynamic content in our macros to support customers who speak other languages, but when we send dynamic content that contains markdown through live chat or messenger, the markdown is not supported. Agents have to manually remove the markdown before using the macro. Can you suggest a way that we can keep our macros formatted without sending raw markdown to customers on live chat? 

Kommentar anzeigen · Gepostet 19. Juli 2022 · Aoife O'Neill

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Community-Kommentar Feedback - Ticketing system (Support)

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Kommentar anzeigen · Gepostet 19. Juli 2022 · Aoife O'Neill

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KommentarWorking with articles in the knowledge base

Are content blocks available for use in Macros as an alternative to Dynamic Content?

Kommentar anzeigen · Gepostet 05. Juli 2022 · Aoife O'Neill

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