Workrise Technologies Inc.

1. Community
2. Zendesk Suite Q&A
3. Reporting on Agent adding tag

Unfortunately, you cannot report on this for tags but you can for fields. Instead of having a trigger apply a tag, create and hide a checkbox field and have the trigger check the box. This way you ...

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• Workrise Technologies Inc.
• Erstellt 21. März 2023 15:02
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Multiple values as condition in order to reveal a field

Jake Warren, that would be a nice addition as well, in regards to trigger/automation conditions.   However, I believe the original post (and what I am in support of) is in regards to conditional ti...

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• Workrise Technologies Inc.
• Erstellt 22. September 2022 22:02
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Multiple values as condition in order to reveal a field

+1000x (as well) to this!Utilizing multiple conditions would greatly alleviate pain points with cross-team collaboration on some of my workflows.

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• Workrise Technologies Inc.
• Erstellt 22. September 2022 20:21
• 1 Stimme