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Sandra Campbell

Beigetreten 21. Okt. 2022

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Letzte Aktivität 25. Aug. 2023

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Neueste Aktivität von Sandra Campbell

Sandra Campbell hat einen Kommentar hinterlassen

KommentarTicket customization

hello,

despite what is says above I can't seem to change the end user description for the "Pending" status (I have custom statuses turned on). Have modified the description on the "Edit ticket status" screen to "Awaiting Memjet reply" however the original description is still displayed (Awaiting your reply) on the Ticket statuses screen and to the end user. See screenshots below. Am I doing something wrong?

thanks, Sandra

 

 

Kommentar anzeigen · Bearbeitet 25. Aug. 2023 · Sandra Campbell

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Community-Kommentar Feedback - Ticketing system (Support)

we really need this as well

Kommentar anzeigen · Gepostet 24. Juli 2023 · Sandra Campbell

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Community-Kommentar Feedback - Ticketing system (Support)

Also need this

Kommentar anzeigen · Gepostet 21. Juli 2023 · Sandra Campbell

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Community-Kommentar Feedback - Ticketing system (Support)

very needed!

Kommentar anzeigen · Gepostet 14. Juni 2023 · Sandra Campbell

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Community-Kommentar Feedback - Ticketing system (Support)

We need this too, doesn't make sense to our customers when they receive emails with incorrect branding ... hope it gets fixed soon. 

 

Kommentar anzeigen · Gepostet 08. Juni 2023 · Sandra Campbell

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Sandra Campbell hat einen Post erstellt

Post Feedback - Ticketing system (Support)

 

Currently if an internal comment is posted on a ticket by an agent the Updated Date visible to the customer is modified on the My Requests page in the customer portal.
This is confusing the customer as they are looking for an update and not seeing one in the ticket.

Can the Updated Date either be hidden from end users, or only show when the last public comment was added.

Gepostet 07. Juni 2023 · Sandra Campbell

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Community-Kommentar Feedback - Ticketing system (Support)

we need this too!

Kommentar anzeigen · Gepostet 06. Juni 2023 · Sandra Campbell

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Sandra Campbell hat einen Post erstellt

Post Feedback - Ticketing system (Support)

Once you add the basic system fields to make a view mean something there are not many spaces left to show custom fields, for which we have quite a few. 

 

Gepostet 31. Mai 2023 · Sandra Campbell

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Community-Kommentar Feedback - Ticketing system (Support)

we need this too!

Kommentar anzeigen · Gepostet 11. Mai 2023 · Sandra Campbell

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Community-Kommentar Feedback - Ticketing system (Support)

+1

Kommentar anzeigen · Gepostet 24. Nov. 2022 · Sandra Campbell

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