Michael

Admin User Group May 2023 - Fireside Chat

1. Community
2. User Groups

Wow! It was great to see so many members attend our May Meetup. I hope you enjoyed hearing from Zendesk's top brass about Relate, Zendesk AI and the other big improvements to the core product, Expl...

• Michael
• Erstellt 18. Mai 2023 13:35
• 4 Follower
• 0 Kommentare
• 2 Stimmen

Admin User Group April 2023 Meetup Recap - This is ZIS

1. Community
2. User Groups

Thanks to everyone who joined the April 2023 Meetup. We had over 60 members discus all the 'big' things happening with Zendesk and spent a good amount of time discussing ZIS and how some use cases ...

• Michael
• Erstellt 20. April 2023 13:55
• 6 Follower
• 3 Kommentare
• 0 Stimmen

Admin User Group March 2023 Meetup recap - Exploring Explore

1. Community
2. User Groups

Thank you everyone who attended the March 2023 Admin User Group Meetup. It was great to have an audience from around the world. We had members from the US, India, Scotland, UK, Norway, Poland and C...

• Michael
• Erstellt 22. März 2023 18:44
• 5 Follower
• 3 Kommentare
• 2 Stimmen

Admin User Group Feb 2023 Meetup Recap - Chat/Messaging/Bots

1. Community
2. User Groups

We had a great turn out for our Feb 2023 Admin Meetup! It was so great to have Paul Lalonde present to our group! We covered a lot of Messaging topics, here are some of the highlights from the p...

• Michael
• Erstellt 14. März 2023 01:01
• 4 Follower
• 2 Kommentare
• 2 Stimmen

Chat - How to display custom message

Beantwortet

1. Community
2. Feedback - Chat and Messaging (Chat)

Hi - We are using chat and I have a requirement to post a special message/disclaimer on the pre-chat form. I see where there is the ability to modify the greeting of the web widget, but it doesn't ...

• Michael
• Erstellt 9. Januar 2023 15:14
• 2 Follower
• 1 Kommentar
• 0 Stimmen

Remove Chat Web Widget Dynamically

1. Community
2. Zendesk Suite Q&A

We are looking for a solution that would hide/disabled our chat web widget from Guide for when we meet a current threshold. Perhaps that threshold is average wait time, average handle time, or some...

• Michael
• Erstellt 12. Dezember 2022 14:33
• 2 Follower
• 1 Kommentar
• 0 Stimmen

Link to Pop Up Chat Widget

1. Community
2. Zendesk Suite Q&A

We switched back to Chat from Messaging. We used a 'Click Here' link in articles that would pop-up the messaging widget so customers would use it. It used this  javascript:zE('messenger', open'); I...

• Michael
• Erstellt 7. November 2022 21:19
• 2 Follower
• 2 Kommentare
• 0 Stimmen