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Barry O'Connell

Beigetreten 01. Feb. 2022

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Letzte Aktivität 23. Jan. 2023

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Community-Kommentar Feedback - Voice (Talk)

Karen Hynes Baring in mind this thread is open 4 years and still no further clarity on when this will be available, I am looking at alternative suppliers. I do not fancy moving into yet another year without this very basic, standard metric reporting. One of your competitors has been in contact with me and they have this reporting functionality along with almost every other feature of Zendesk and then some, all for almost half the price of what we currently pay Zendesk. You're making this decision very easy. 

Kommentar anzeigen · Gepostet 23. Jan. 2023 · Barry O'Connell

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Karen Hynes Any update on this vital reporting function for call centers? 

Kommentar anzeigen · Gepostet 07. Dez. 2022 · Barry O'Connell

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Community-Kommentar Feedback - Voice (Talk)

zendesk Karen Hynes We are in Q4. Can you at least respond with an update on the  planned implementation or is this just being kicked down the road as it has been since 2018? 

Kommentar anzeigen · Gepostet 13. Okt. 2022 · Barry O'Connell

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Karen Hynes zendesk - You do realise this is Q4 yes? And we are still no further or none the wiser on when we will have this very basic standard metric reporting. 

Kommentar anzeigen · Gepostet 06. Okt. 2022 · Barry O'Connell

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Community-Kommentar Feedback - Voice (Talk)

Karen Hynes With all due respect, Q4 is a bit vague. Is there any planned date for implementation? Is this already road mapped? This thread is open 4 years now so I am sure you can understand the frustration. Agent Availability is one of the most basic and crucial metrics in call centres. I was bemused to find you do not have this capability. 

 

Kommentar anzeigen · Gepostet 27. Sept. 2022 · Barry O'Connell

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Any update on this request for implementing a very basic standard metric of Agent Availability that majority of your customers have a need for and have been asking for for over 4 years it would seem by these threads????????? 

 

Kommentar anzeigen · Gepostet 22. Sept. 2022 · Barry O'Connell

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Community-Kommentar Feedback - Voice (Talk)

zendesk Why is there no movement on this thread? Agent availability is a standard metric for Call Centers? Can this be be expedited as it seems from this thread and the many others I have come across on the same topic, that a lot of your customer base require this reporting functionality. 

Kommentar anzeigen · Gepostet 23. Aug. 2022 · Barry O'Connell

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Community-Kommentar Feedback - Voice (Talk)

Standard of any support tools I have used in call centres in the past. This should be a added to roadmap. Its actually surprising to me that this is not already available or on a road map. Manual answering directly effects metrics like speed of answer and abandoned. 

Kommentar anzeigen · Gepostet 21. Juli 2022 · Barry O'Connell

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Any update on this? This is really a basic call centre metric which should already be available!  

Kommentar anzeigen · Gepostet 24. Feb. 2022 · Barry O'Connell

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Very useful function to have auto answer in place. Would like to see this expedited. 

Kommentar anzeigen · Gepostet 01. Feb. 2022 · Barry O'Connell

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