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Lupita Soto

Beigetreten 09. Dez. 2021

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Letzte Aktivität 12. Nov. 2024

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Community-Kommentar Q&A - Tickets and email

@Zendesk support team, was this ever fixed? The auto correct functionality is a CRUCIAL tool. If not fixed, why? We're ready to move to a different platform if this is not addressed asap. 

Kommentar anzeigen · Gepostet 12. Nov. 2024 · Lupita Soto

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Community-Kommentar Feedback - Ticketing system (Support)

It's been almost a year. Any chance we can get this time saving small feature back ?

Kommentar anzeigen · Gepostet 30. Jan. 2024 · Lupita Soto

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Post Q&A - Talk and text

Does anyone know if there is a feature to enable Caller ID for incoming voicemails?

Thanks. 

Gepostet 20. Juni 2023 · Lupita Soto

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Community-Kommentar Feedback - Ticketing system (Support)

Thanks for all of your research and follow up James! I can't believe a customer support solution software provides such poor customer support to their own users. 

Kommentar anzeigen · Gepostet 20. Juni 2023 · Lupita Soto

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Community-Kommentar Feedback - Ticketing system (Support)

Please allow text replacements again! They save so much time in typing, why were they removed in the first place!??? I'm so disappointed.

Kommentar anzeigen · Gepostet 16. Feb. 2023 · Lupita Soto

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KommentarSecurity and user access in Zendesk Support

This is still happening and I spent over an hour reading so many articles on this topic, why is it so difficult and confusing to get a simple answer? I want to edit the rules applying to 'suspended' tickets. Where can I find that section? Thanks!

Kommentar anzeigen · Gepostet 23. Dez. 2021 · Lupita Soto

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KommentarSecurity and user access in Zendesk Support

Thanks, will give it a try!

Kommentar anzeigen · Gepostet 10. Dez. 2021 · Lupita Soto

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KommentarSecurity and user access in Zendesk Support
Hi, I'd like to know how to stop legitimate requests from being sususpended. I checked all of the settings and can't find where. Theproblem I see is that the sender's email is ours instead of the customer's email. They're sending the message from our App I think and when it arrives in Zendesk it goes to suspended because it has 'Cheers@poply.com' as the sender, that is our email. I hope this makes sense. Thanks for the help. 



Kommentar anzeigen · Gepostet 09. Dez. 2021 · Lupita Soto

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