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Vedant Pednekar

Beigetreten 19. Juli 2022

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Letzte Aktivität 29. Dez. 2023

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Post Q&A - Help center and community

our customers need to see how many open high priority tickets have been raised from their entire organization. how to add a column to organization tickets for customers? 

Gepostet 04. Apr. 2023 · Vedant Pednekar

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Vedant Pednekar hat einen Post erstellt

Post Q&A - Tickets and email

The yellow highlighted part is the company name. How can i remove that and just stick to the title of the ticket as the subject of the email? 

Gepostet 26. Juli 2022 · Vedant Pednekar

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Post Q&A - Help center and community

We have 5 brands under Zendesk. Yellow brand(for reference from the screenshot) is our main brand/used for our company's users. Red brand is used for all our partner company's users(whitelabelled clients). We created the red brand to mask all the yellow brand branding from our red brand users. 
If we sign up from the Red brands Help center as an end user, we can still see the yellow brand's Help center link. How do we remove this? 
It defeats the entire purpose of having a different brand. 

Gepostet 19. Juli 2022 · Vedant Pednekar

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