Nelson Rivera

Hi!

Has this issue been fixed?
We just activated Messaging and is now running along Chat. 
Would this happen to us or a fix has been issued already?

Danilo Figueiredo I'm having the same notifications issue on my production chat environment. There's a thread about it here: https://support.zendesk.com/hc/en-us/community/posts/4420341629850-New-Apple-Intermediate-certificate-for-Push-Notifications?page=1#community_comment_4422847761178

Hopefully if more people complain they look into it faster, but you never know with Zendesk and their poor technical support.

Hi Mick, 

Same here, still getting the "PEM file is invalid" message. Any workaround we can have to update the certificate and have our push notifications working again?

Hi team,

Any update on this? I'm surprised this is not a priority on your support tickets.

Our push notifications certificate expired and we can't upload our new one since you guys don't support it.

Our clients haven't been able to receive push notifications when our agents reply to their chats for over 3 months now. 
Chats expire before customers reply and they leave with the idea that we never replied their chats.
This is generating a lot of insatisfaction on our customers and we're losing customers thanks to that.

This is a major feature not working, do you at least have an ETA?