Marsy

1. Community
2. Discussion - Tips and best practices from the community
3. Tip: How to Customize the Jira Zendesk Integration to Update the Zendesk Status

In the side panel in JIRA on the bottom right hand side, you should be able to click on the Zendesk Support dropdown and then click on Add comment to all linked tickets.  The comments in here will ...

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• Marsy
• Erstellt 26. September 2023 21:16
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1. Community
2. Zendesk Suite Q&A
3. Icon before article title

Hello, I am trying to add icons to sections before the title name.  Do you happen to have any suggestions on coding for this?  I tried a few variations that are not working for me.

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• Marsy
• Erstellt 24. Juli 2023 20:57
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1. Community
2. Zendesk Suite Q&A
3. How to pre-fill description box based on Custom Field value

Hello, I am trying to add a description template based on a custom field id's and their associated tags.  I listed custom field 1 and 3.  Custom field 3 is a child field of Custom Field 1.  My code...

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• Marsy
• Erstellt 9. August 2022 06:31
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1. Community
2. Zendesk Suite Q&A
3. Trigger for Organization update

Our company also has a need to set the organization based on a ticket being created with a certain form.  Our company contains coaches who lodge requests on behalf of multiple members.  More than o...

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• Marsy
• Erstellt 21. Juli 2022 06:52
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1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Count of tickets for a custom ticket field value

Thank you Dane, I was looking to have the number appear as just a number, but did find a work around for it.

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• Marsy
• Erstellt 6. Juli 2022 18:57
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1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Count of tickets for a custom ticket field value

In this custom field we have links.  In some cases some of our tickets will contain the same link because it is tied to the same field.  How would I exclude the counts where this is a duplicate lin...

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• Marsy
• Erstellt 24. Juni 2022 19:23
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1. Support
2. ...
3. Ticket customization
4. Managing your ticket forms

We currently have a trigger in place for closed ticket responses where if a ticket is closed but a customer responds our zendesk will create a new ticket using our new form.  I want to delete our o...

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• Marsy
• Erstellt 9. Juni 2022 06:59
• 0 Stimmen