Marsy
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Neueste Aktivität von Marsy-
Hello, I am trying to add a description template based on a custom field id's and their associated tags. I listed custom field 1 and 3. Custom field 3 is a child field of Custom Field 1. My code...
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Our company also has a need to set the organization based on a ticket being created with a certain form. Our company contains coaches who lodge requests on behalf of multiple members. More than o...
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Thank you Dane, I was looking to have the number appear as just a number, but did find a work around for it.
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In this custom field we have links. In some cases some of our tickets will contain the same link because it is tied to the same field. How would I exclude the counts where this is a duplicate lin...
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We currently have a trigger in place for closed ticket responses where if a ticket is closed but a customer responds our zendesk will create a new ticket using our new form. I want to delete our o...
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Hello Jason, If I restrict an agent to view tickets within their group, they are unable to reassign a ticket to a group they are not part of. While I do not want them to view the ticket after it h...
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Can we change the word error or leave it blank with just the verbiage notification? The word error indicates something was done incorrectly