Hayley

Is there a shortcut for leaving code snippets?

like this:

somewhere.GetFunction()

Being a software support centre, we often have articles about the use of functions and troubleshooting parameters, etc.

I have to open the HTML code editor, find every function in my writing, and wrap it in code tags to add a code snippet that sits in line with normal text.

How I want this to work:

A button (like the code-block button) and a shortcut (e.g. Ctrl+Shift+X)

This is the existing code-block button in Zendesk.

 Instead of inserting an entire code block div, the new shortcut or button will enter a short code snippet.

Slack does this perfectly, and has both options available to the user:

Note that the icon in Slack refers to the code snippet shortcut I am looking for. This same icon is used to open the HTML editor in Zendesk. I'd be happy with a keyboard shortcut for code snippets.

Please help.

Thanks

Hayley 

 

Is there a multiple selection option?

Use case

I would like to add a fields for internal "feature list" that has four or five items.

A User can be associated with any number of these (0 or many).

 

This issue is spread throughout Zendesk, but I feel it now that the Admin settings are a page away (or two extra clicks away).

When navigating through Zendesk I have noticed that each click opens a new tab.

A modern web page convention that I am used to is the single page application, which I am aware Zendesk is not but s background, assume I am used to using an SPA.

 

Take the following scenario/ steps:

I would like to modify the Role of a user.

I have to (from support)

1. Click on menu > Admin Centre (opens a new tab)

2.  Click on People > Team Members 

3. Find a user > click Edit (opens a new tab)

4. Under 'Role' Click Manage in Admin Centre (opens a new tab)

5. Edit the user's Role.

I now have 4 tabs open to do one action.
And throughout the day this grows and grows until I have 20, 30 plus tabs open! 
Not user friendly, makes it hard to find where I should be and I'm constantly having to close tabs.

Would much rather the default be to open in this tab, with a middle  (scroll-wheel) press opens a new tab.

On external links, I appreciate the open a new tab icon that appears, and fine if it's an article or a completely different type of page, but within my support workspace, and going between this an admin centre, I find it counter-productive.