Tim Hartzuiker (pluscloud - Premier Zendesk Partner)

1. Zendesk updates
2. Announcements
3. Announcing enhancements to triggers and automations

I can definitely understand the reason for this change: Additionally, to mitigate performance issues, the default ticket closing automation is now required for all accounts. Admins can still edit ...

• Kommentar anzeigen
• Tim Hartzuiker (pluscloud - Premier Zendesk Partner)
• Erstellt 6. Januar 2023 12:51
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Content Blocks Translations

Strongly agree with this. In the current day, most companies will have multilingual support, so not having translations in content blocks almost defeats its purpose. As a Premier Zendesk Partner, w...

• Kommentar anzeigen
• Tim Hartzuiker (pluscloud - Premier Zendesk Partner)
• Bearbeitet 2. Januar 2023 09:56
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Social Messaging - First Reply Time SLA (missing)

Hi Mei-E Loh, Thank you for your swift reply. To confirm, the FRT metric behind the feature gate is the SLA badge that is visible in Views and in a ticket? If yes, how can I contact you to send you...

• Kommentar anzeigen
• Tim Hartzuiker (pluscloud - Premier Zendesk Partner)
• Erstellt 24. März 2022 08:38
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Social Messaging - First Reply Time SLA (missing)

Hi Mei-E Loh, What is this feature gate, is this an EAP or something else? I can't find FRT metrics for socials/messaging in this list. As a Zendesk Partner, we have a customer who is really waitin...

• Kommentar anzeigen
• Tim Hartzuiker (pluscloud - Premier Zendesk Partner)
• Erstellt 23. März 2022 10:55
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: HTML or Rich Text Editor for Signatures

Adding HTML or Rich Text editing for Signatures would be a great feature.

• Kommentar anzeigen
• Tim Hartzuiker (pluscloud - Premier Zendesk Partner)
• Erstellt 23. Februar 2022 10:37
• 0 Stimmen