Rachel Inbar

I'm a Zendesk user. The help center that I'm talking about is the one I run for the company that I work for--not this, which is part of Zendesk's support center.

There are two kinds of follow. One is new articles and one is new articles and comments. Our help center has no comments, so it isn't relevant for us.

The feature is to follow a section and then be notified of all newly published articles in that section.

Yes. This is true both for our end users and our staff members.

My users (and I) have stopped receiving notifications when I publish a new article in the section that they are following. How can we troubleshoot this, as this is a huge problem for our company--this is how we are sending out release notes to people who are interested.