Cathy Scherm

1. Zendesk updates
2. Announcements
3. Announcing lookup relationship fields for Support

We are in the processing of launching ZD Support so this may be off but we are in need of a way to link end-users that may be in the same household or related through various other fields. it helps...

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• Cathy Scherm
• Erstellt 16. Mai 2022 16:09
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Our ZD instant is the system of record within our organization. As our business updates and we make changes to categorization, we need to be able to update tickets for historical reporting and supp...

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• Cathy Scherm
• Erstellt 6. April 2022 20:56
• 6 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Views limitation

As a new user, this is something that we now have to work around as we implement. I don't currently know how many we will want but my current system allowed me to break out incoming messages into a...

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• Cathy Scherm
• Erstellt 6. April 2022 18:08
• 1 Stimme