Mark Ganusevič

1. Explore
2. ...
3. Viewing and using dashboards
4. Exporting data from Explore (Beta)

Hi, great feature. Will there be API access?

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• Mark Ganusevič
• Erstellt 18. September 2023 14:45
• 1 Stimme

1. Agent guide
2. Ticket automation and collaboration
3. Using Microsoft Teams in side conversations

This feature is not usable for us without direct messages. Also, it would be great to be able to use MS Teams to schedule calls/meetings via a ticket.

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• Mark Ganusevič
• Erstellt 2. Juni 2023 12:15
• 2 Stimmen

1. Talk
2. ...
3. Managing Talk
4. Using the Voice API powered by Zendesk Messaging

Hi, when is it planned to roll this out natively into messaging answer bot flow?

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• Mark Ganusevič
• Erstellt 11. Mai 2023 08:07
• 1 Stimme

1. Bots and automation
2. Custom bots and bot building documentation
3. Understanding branching conditions

Good question by Anton, I think this would be a major improvement. 😉

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• Mark Ganusevič
• Erstellt 10. März 2023 08:48
• 0 Stimmen

1. People
2. ...
3. Team members and groups
4. Enabling idle timeout for unified agent statuses

Hi! Great feature. I'm wondering whether it works when a user is still using the browser but not on Zendesk tabs? E.g. Idle timeout = 10 minutes, I'm working inside the company tool in the browser ...

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• Mark Ganusevič
• Erstellt 14. Februar 2023 08:36
• 0 Stimmen

1. Support
2. ...
3. Ticket customization
4. Using lookup relationship fields

Hi! This is a very cool feature, but I don't see anything related to Explore? When will these fields become reportable in Explore? Thank you!

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• Mark Ganusevič
• Erstellt 4. August 2022 06:58
• 5 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Hide Unnecessary Scrollbar with Responsive Tables in Dashboards

Any update on this? Seems like a really simple issue to address. With this bug, the whole feature of responsive columns seems unnecessary.

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• Mark Ganusevič
• Erstellt 28. Juli 2022 12:20
• 0 Stimmen

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. How can I troubleshoot common SLA issues?

Hi! It's very confusing why this was a design choice: SLA is not paused when ticket status is Pending , I assume since this already works for Resolution time - it should also work for Reply time?...

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• Mark Ganusevič
• Erstellt 19. Juli 2022 14:23
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket Tab Displays Requestor Name Instead of Subject

The same feedback from our side, ID's are not as useful as Titles/Subjects

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• Mark Ganusevič
• Erstellt 24. Mai 2022 23:22
• 1 Stimme