
Mark Ganusevič
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Neueste Aktivität von Mark Ganusevič-
Mark Ganusevič hat einen Kommentar hinterlassen
Hi, great feature. Will there be API access?
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Mark Ganusevič hat einen Kommentar hinterlassen
This feature is not usable for us without direct messages. Also, it would be great to be able to use MS Teams to schedule calls/meetings via a ticket.
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Mark Ganusevič hat einen Kommentar hinterlassen
Hi, when is it planned to roll this out natively into messaging answer bot flow?
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Mark Ganusevič hat einen Kommentar hinterlassen
Good question by Anton, I think this would be a major improvement. 😉
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Mark Ganusevič hat einen Kommentar hinterlassen
Hi! Great feature. I'm wondering whether it works when a user is still using the browser but not on Zendesk tabs? E.g. Idle timeout = 10 minutes, I'm working inside the company tool in the browser ...
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Mark Ganusevič hat einen Post erstellt
Outlook forwarding breaks threading chain for first replies
Hi! Since Zendesk natively doesn't have good management for blocking e-mail with rules (you can only close a ticket, which then collects dust and interferes with search), we're using Inbox Rules in...
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Mark Ganusevič hat einen Kommentar hinterlassen
Hi! This is a very cool feature, but I don't see anything related to Explore? When will these fields become reportable in Explore? Thank you!
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Mark Ganusevič hat einen Kommentar hinterlassen
Any update on this? Seems like a really simple issue to address. With this bug, the whole feature of responsive columns seems unnecessary.
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Mark Ganusevič hat einen Kommentar hinterlassen
Hi! It's very confusing why this was a design choice: SLA is not paused when ticket status is Pending , I assume since this already works for Resolution time - it should also work for Reply time?...
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Mark Ganusevič hat einen Kommentar hinterlassen
The same feedback from our side, ID's are not as useful as Titles/Subjects