Yanni

Hi @Amie Brennan

Thank you for sharing the sample webhook. While your example is from string + ticket number for the value of a custom field. Is it possible to get the initial value from a certain text field instead?

Ex.
get the value of field #1 "4413122487577" and paste it to field #2 "4413122501657"

I'm using this one, and it gives me a parse error.

JSON Body:
{

"ticket": {

"custom_fields": [{"id": 4413122487577, "value":"id": 4413122501657}]

}

}



Another question:
Similar to your example, have you tried creating a webhook to get the ticket ID from a follow-up ticket?


The final goal is to create a webhook that will get the follow-up ticket ID and automatically set it as an incident / link to the problem ticket


Sorry for having so many questions :( but thank you in advance :)

Respectfully,
Yanni

Same!! Upvoting this and following this request!

+1 vote to this

Definitely need it. It's a very basic feature to be honest.

+1 we need this attribute

@Oliver White (Admin)

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Correct! We are also doing migration, and the said workaround is not applicable for all old tickets.

Workaround is retroactive, we are hoping for the availability of this attribute soon.