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Chin Sin

Beigetreten 17. Juni 2022

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Letzte Aktivität 21. Sept. 2022

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KommentarHow to fix issues in Zendesk messaging

Hi Gabriel,

I think the mobile limitations only mention that the history is limited to last 100 message.

Conversation history :The conversation history is limited to the last 100 messages.

 

For each new ticket, we do not want to show the messages of previous tickets. As per your comment previously, closing the ticket should start the conversation fresh. Would like to check if this was a misunderstanding and current behavior will still show messages from previous tickets?

The workaround for now is to create a trigger that will close Messaging tickets so it starts fresh. I hope this helps! Thank you.

Kommentar anzeigen · Gepostet 21. Sept. 2022 · Chin Sin

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KommentarHow to fix issues in Zendesk messaging

Hi Gabriel,

We had configured a trigger to close the ticket after it is set to solved. Unfortunately we still see the history in the messaging.

We are using version 2.3.0 of the SDK for both iOS and Android.

Kommentar anzeigen · Gepostet 21. Sept. 2022 · Chin Sin

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KommentarHow to fix issues in Zendesk messaging

Hi,

Can I set forget history for iOS and Android?

Kommentar anzeigen · Gepostet 20. Sept. 2022 · Chin Sin

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KommentarWeb Widget documentation

Hi,

In my sandbox environment, I am able to login using JWT and able to obverse the user profile has the name and external_id that I set in the JWT token.

But in the production environment, I am not able to see it. From the logs, there are no error. Is there a way to check the Zendesk logs if the API is called successfully? I have engaged the support but the forum or blog.

If you have any additional questions, we recommend reaching out through the web and possibly by joining our developer community Forum (https://support.zendesk.com/hc/en-us/community/topics), Blog (https://developerblog.zendesk.com/) and/or Slack (https://docs.google.com/forms/d/e/1FAIpQLScm_rDLWwzWnq6PpYWFOR_PwMaSBcaFft-1pYornQtBGAaiJA/viewform) as this is the venue where you can reach out directly to our developers.

Kommentar anzeigen · Gepostet 19. Sept. 2022 · Chin Sin

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KommentarWeb Widget documentation

Hi Aimee Spanier, I noticed that the diagram in the Overview now includes Mobile SDK.

Previously the Mobile SDK has a different JWT flow where Zendesk will request the JWT token from our back-end.

1. Based on the updated flow, does it mean now the Mobile SDK also has the same JWT flow as messaging?

2. Is the primary key also using external_id ?

3. If I submit a request via Mobile SDK, and also trigger a request via messaging, will both requests be tagged to the same user profile?

Kommentar anzeigen · Gepostet 15. Sept. 2022 · Chin Sin

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Post Developer - Zendesk SDKs

Hi,

We noticed that after setting below parameters, the API query did not return any results. There is an additional "query=" appeneded before the sort_by.

 

Please help to check and advise.

 

let helpCenterProvider = ZDKHelpCenterProvider()
        let params = ZDKHelpCenterDeflection()
        params.labelNames = ["promoted"]
        params.query = "sort_by=updated_at"
        params.resultsPerPage = 5

API query not returning any results

https://frankbyocbc1655967274.zendesk.com/api/mobile/help_center/search/deflect.json?respect_sanitization_settings=true&&label_names=promoted&&query=sort_by=updated_at

Expected API query

https://frankbyocbc1655967274.zendesk.com/api/mobile/help_center/search/deflect.json?respect_sanitization_settings=true&&label_names=promoted&&sort_by=updated_at

 

Gepostet 30. Aug. 2022 · Chin Sin

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KommentarGlobal security and user access

Hi,

Is there a way to set different password policies for different account?

For example, service account used for monitoring?

Kommentar anzeigen · Gepostet 30. Aug. 2022 · Chin Sin

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KommentarTeam members and groups

Hi Zendesk team,

Is there a way to create a service account? This service account is used only for API calls and cannot be used to login.

Regards,

Chin Sin

Kommentar anzeigen · Gepostet 15. Aug. 2022 · Chin Sin

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KommentarSecurity and user access in Zendesk Support

Hi,

Does the audit log includes failed login attempts and also account locked ?

Regards,

CS

Kommentar anzeigen · Gepostet 05. Aug. 2022 · Chin Sin

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KommentarBusiness rules

Hi Tipene Hughes,

It seems that the test webhook does not work for placeholder but the placeholder works with the actual trigger + webhook.

The solution was actually proposed by Zendesk technical consultant due to the limitation that no custom field or tags can be included in the tickets created via messaging.

For the race conditions, we are only using it when ticket is created and if the custom field is empty.

Thank you.

CS

Kommentar anzeigen · Gepostet 05. Aug. 2022 · Chin Sin

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